• Address: Phoenix, AZ 85051 (map)
• Date Posted: 11/12/09

Bill Mason

8936 N. 17th Lane
Phoenix, AZ 85021 E-mail: qcomphone@gmail.com (602) 320-1979
www.azlowcostcomputerrepair.com



PROFILE: An experienced professional sales engineer in the technical electronics sales field for more than 20 years. The ability to adapt, learn and recognized for professionalism in sales and technical support. Excellent communication skills, Able to communicate with senior management, associates, venders and customers. A unique ability to understand the needs of the customer to increase sales. Adept at organizing, developing, and implementing a business plan to increase sales and revenues for the company.

Experience Professional Qualifications
Experience: Designed, Engineered, Manufactured a Selling Strategy Results: Increased Sales revenue for a Multimillion dollar company. Better customer retention. Increased customer product participation with new products

Professional: Organized, Analytical, Excellent Communication Skills, Problem Solver, Strong Negotiation Skills, Time Management Oriented, Results Oriented, Team Player, Born Leader Results: More organized, well trained professionals sales force that are able to adapt & learn the customers’ needs. Increased customer satisfaction and repeat business

Qualifications:
· 29+ Years in Computer Hardware & Software / Sales / Repair / Network Support Experience
· 4+ Years in Chat / Inbound / Outbound Call Center as Account Manager
· 21+ Years in Professional Sales Experience as a Sales Manager
· 10+ Years in High-Rise Building Repair Services Experience
· 11+ Years as a Licensed Experience Travel Agent
· 21+ Years in Customer Service Experience

SELECTED ACHIEVEMENTS

Mechanical Inclined: Installed, Repaired, Maintained, Streamlined, Managed, Trained C-Level Executives on how computer hardware & software can help in prove the business plain & the customer’s needs, Results: More efficient & Better run, Better manager company.

Established: An employee call center incentive program, Implemented a program to rotate employee’s day's off during lower call volumes. Streamlined the program to prevent longer hours which are causing overtime and produced higher employee turnover Results: Increased employee productivity & reduced employee turnover & reduced overtime expenses.

Managed: The installation of a computer network into a large Property Management Company Collaborated with company to discover and analyze their needs, Negotiated with software & hardware vendors to establish contract agreements Result: Improved high-rise computer building operating systems, Established a computerized preventative maintenance program for all HVACR systems

Computer Experience

MS Windows OS Ver. Windows 7, Vista, XP, ME, 98, 95, MS Dos, MS Office Suite 2007, 2003, Excel, Power Point, Adobe Photo Shop,
Wildcat 5 BBS Sever, Norton,
PC-Cillion, Nero 7,
Bounce Back, Echo link,
Active Trader Pro PHD, Master PaperPort 11, System Mechanic BS, Kaspersky MBA & More






Bill Mason

8936 N. 17th Lane
Phoenix, AZ 85021 E-mail: qcomphone@gmail.com 602-320-1979
www.AzLowCostComputerRepair.com
OBJECTIVE: To transition more than 29 years of professional experience in customer service, technical support and technical sales, into a new position in the area of computer software – hardware support as an Operational Project Manager or Industrial Sales Engineer.

Senior Information Technician & Candidate Evaluation Specialist
Phoenix, AZ 2008 – Present
· Maintain bussiness computers & network infrustruture & Computer training
· Cold call & Set up interview & Screen canadates and potentshal canadates for C-Level
Job placement in the USA work force.
CEO / VP / Manager / Owner Phoenix, AZ 2008 - Present
· Build, organized and grow a computer learning, computer repair home based bussiness
· Ensure all customers received the best quality computer training & computer repair
on all types of computers
Professional Sales Engineering Manager Phoenix, AZ 2008 - 2008
· Market & Sell Heating / Air Conditioning / Refrigeration wholesale parts, systems
· Ensured customers received their parts, organized, researched customers accounts
· Troubleshooted Pumps / Etelectric Motors / HAVC Equipment
· Fostered team spirit and open communication on all phases of business
· Coordinated and developed new business opportunities


Dell L2 / Outbound / Inbound / Chat / Senior Technical Support Engineering Manager Phoenix, AZ 2003 - 2008

· In charge of organizing, troubleshooting, researching, implementing a plan for educating the customer and troubleshooting hardware and software issues for Dell XPS computers
· Troubleshooting issues after L1 Service agents could not resolve them
· Maintained XPS high standard For Dell, keeping accurate customer account records
· Coordinated and developed new business opportunities for Dell
Professional Senior Sales Engineering Manager Phoenix, AZ 1987 - 2003
· Organized, Trained, Managed, Researched, Developed sales teams in a 1.5 million dollar mall store, Educated the customer on new products and promotions
· Developed and implemented business practices by improving and reducing expenses
· Developed and implemented a sales strategy to sell over $3000.00 in personal sales per day netting more than $400,000.00 in sales a year
· Communicated, and researched customers needs in order to achieve maximum sales for new business, and developed a day by day sales strategy
Facility Maintenance 2 Oklahoma City, OK 1981 - 1991
· Maintained a 30 story high-rise building and 3 - 10 story satellite buildings
· Organized heavy machine equipment maintenance records
· Researched part records to find out what parts will be need to repair the equipment
· Repaired HAVC systems, electrical wiring, fire fighting, plumbing, carpentry, refrigeration
· Repaired locks, internal surveillance systems, painting
· Organized, communicated, implemented daily repair & maintenance schedules

EDUCATION
· Oklahoma State University – Various Technical Certifications & Electronic Courses
· Moore-Normand Vocational Collage - Various Technical Certifications
· Mechanical Journeyman in H.V.A.C.R
· Francis Tuttle Vocational Collage - Various Technical Certifications
· Elkins Institute – Technical Certifications
· Company Certified Computer Repair: Dell, HP, Fujitsu, Toshiba, Lenovo, Compaq,
Acer, eMachine, IBM, AST, Tandy, Digital, and Wang Degree